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FAQs

How can I customize my rug?

Use our design tool to choose from various designs, colors, sizes, and materials. You can even upload your own design.

What is the process of making my rug?

Our rugs are designed, dyed, woven, and finished with high-quality materials to ensure durability and top-notch quality.

How long will it take to receive my custom rug?

Your custom rug will be produced and delivered in 4 to 6 weeks. You’ll get a confirmation email with the exact timeline after ordering.

Which shipping methods are available?

We offer standard, express, and premium shipping options, varying by location.

What should I do if my product arrives damaged?

Contact customer service immediately for guidance on returns and arranging a replacement or refund.

Can I return my order if it is of poor quality?

Yes, return it within 30 days for a full refund or exchange. Contact customer service to start the return process.

What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers. Choose your preferred option at checkout.