Return and Refund Policy

You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

To initiate a return, contact us at info@mycustomrugs.com. We will provide you with a return shipping label and instructions. Items returned without prior authorization will not be accepted.

Damages and Issues

Check your order upon arrival and contact us immediately if there are any defects, damages, or if you received the wrong item. We will address the issue promptly.

Non-returnable Items

Custom products and sale items cannot be returned.

Exchanges

To exchange an item, return the original item following the return process, and make a new purchase for the desired item.

EU 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original packaging, and you need to provide proof of purchase.

Refunds

After we receive and inspect your return, we will notify you of the refund approval. Approved refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card company. If you have not received your refund after 15 business days, please contact us at info@mycustomrugs.com.